Refund Policy

This policy applies to paid ushr subscriptions sold by Paddo Tech Pty Ltd (ABN 94 625 633 285), 2/290 Boundary Street, Spring Hill QLD 4000, Australia. It forms part of our Terms of Service.

How billing works

The paid plan costs US$49 per month for up to 3 hosts, plus US$19 per month for each extra host, plus tax where it applies. Stripe bills you monthly in advance for the number of hosts you choose. The subscription renews every month until you cancel. The free plan (1 host and 1 GitHub scope: an organisation, or a repository on a personal account) is never charged.

Cancelling

A workspace owner or admin can cancel at any time from Manage billing on the workspace page. Your paid plan stays active until the end of the period you have paid for. We do not charge you again. The free plan limits then apply. Hosts that are already enrolled keep running. You cannot enroll new hosts or verify new scopes above the free plan limits.

When we refund

• Billing errors. If we charged you twice, charged the wrong amount, or charged you after you cancelled, we refund the amount we should not have charged, in full.
• Changes we make. If you cancel because of a price increase, a material change to our terms, or a change that materially reduces the paid features, we refund the unused part of your current billing period. We do the same if we stop offering the Service, or end your paid plan for a reason other than your breach or non-payment.
• Change of mind. If you cancel because you no longer want the Service, we do not refund the unused part of the billing period.
• Other cases. Contact us. We review each request and may give a full or partial refund.

Your rights under the law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If you are outside Australia, your local consumer law may give you other rights. Nothing in this policy limits those rights.

How to ask

Email hello@paddo.tech from an address on your workspace. Give the workspace name and the date of the charge. We reply within 5 business days. Please contact us before you dispute a charge with your bank. We send approved refunds to the original payment method through Stripe. Your bank decides how long the refund takes to appear.